Cancellation Policy – Lotus Spa Luxury

Lotus Spa Luxury, we understand that plans can change. To provide the best experience for all our clients, we have a clear and fair Cancellation Policy in place. Please review the details below to ensure a smooth booking experience.

1. Appointment Cancellations & Rescheduling

• We require a minimum of 24 hours’ notice for any cancellations or rescheduling requests.
• Cancellations made less than 24 hours before the appointment may be subject to a 50% cancellation fee of the total service cost.
• No-shows or cancellations made within 2 hours of the scheduled appointment will be charged 100% of the service cost.

2. Late Arrivals

• If you arrive more than 15 minutes late, your appointment may need to be rescheduled, and a partial service fee may be charged.
• We will do our best to accommodate late arrivals, but service time may be shortened to avoid delays for other clients.

3. Group & Spa Package Bookings

• For group bookings (3 or more people) or spa packages, we require a 48-hour cancellation notice to avoid a 50% cancellation fee.
• No-shows or same-day cancellations will be charged 100% of the booking cost.

4. Refunds & Adjustments

• Payments for missed appointments or last-minute cancellations are non-refundable.
• If you need to reschedule, we will do our best to accommodate you based on availability.

5. Exceptional Circumstances

• We understand that emergencies happen. If you experience an unexpected situation, please contact us as soon as possible, and we will do our best to assist you.

Thank you for your understanding and cooperation. This policy ensures that we can provide the highest quality service to all of our valued clients.

📞 For cancellations or rescheduling, please contact us at:
📍 123 Fifth Avenue, New York, NY 10160, United States.
📧 mail@lotusspaluxury.site
📞 +1 (618) 416-3606

We look forward to welcoming you to Lotus Spa Luxury for a relaxing and rejuvenating experience! 💆‍♀️✨